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A Strategic Framework for Managing Operating and Compliance Risk in the Payments Business

This paper reviews some of the key forces driving increased operating and compliance risk in the payments industry and outlines an approach for effectively managing this risk. The authors recommend that payment risk be viewed in its component parts at a foundational level and also offer a more comprehensive framework for risk management that includes not only compliance and control, but also customer experience, efficiency and delivery architecture.

David Robertson and Paul LaRock / Journal of Payments Strategy and Systems

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