Success in the post-crisis world for both banks and their corporate customers will depend heavily on their ability to adapt and respond to change. While investments in organizational improvements and technology must be made to keep up with regulatory requirements, there is an opportunity to leverage compliance spending to simultaneously develop pricing excellence.
Simplifying processes, operations, and product design/delivery can help contain costs, make it easier to understand how well the bank is responding to the demands that this new world imposes, and – perhaps most importantly – help banks grow in the face of it.